1. Warranty Coverage
At Mill Creek Overland, we strive to provide our customers with high-quality automotive parts. All parts sold by Mill Creek Overland come with a manufacturer's warranty. The terms, conditions, and period of coverage are specified by the manufacturer. As such, all warranty claims, issues, and concerns related to the part should be directly addressed to the manufacturer.
2. Making a Warranty Claim
- Should you experience any issues with a product purchased from Mill Creek Overland, please first refer to the manufacturer’s warranty information provided with the product or on the manufacturer’s official website.
- For warranty claims, customers are required to contact the product’s manufacturer directly, using the contact information provided within the warranty documentation or on the manufacturer’s website.
- Mill Creek Overland does not offer any additional warranties, express or implied, beyond what the manufacturer provides.
3. Warranty Exclusions
The manufacturer's warranty generally does not cover:
- Damage resulting from misuse, negligence, accidents, or improper installation.
- Normal wear and tear.
- Any alterations or modifications to the product.
4. Returns & Refunds
- Products returned to Mill Creek Overland for reasons other than warranty-related concerns will be subject to our standard return and refund policy, available for review on our website or at our physical location.
- Please note that Mill Creek Overland will not accept or process warranty returns. All warranty issues are to be handled directly with the product’s manufacturer.
5. Customer Responsibilities
- It is the customer's responsibility to familiarize themselves with the manufacturer's warranty conditions, terms, and claim process.
- We recommend retaining all purchase documents, warranty cards, and product manuals, as they may be required by the manufacturer when processing a warranty claim.
6. Assistance and Queries
While all warranty concerns should be directed to the product’s manufacturer, we are here to assist. If you need help finding the manufacturer's contact information or have any other non-warranty related questions, please feel free to contact our customer service team.
Thank you for choosing Mill Creek Overland for your automotive parts needs. We value your business and are committed to providing quality products and exceptional service.
This warranty policy is subject to change without notice.
